This article describes the steps to purge producers you are no longer associated with from your SureLC account .
You should not be purging producers if
- They write business for you;
- You pay them commission;
- Their appointment to a carrier through you agency is still active.
You are entitled to one purge per year. Producers contracted within the last 24 months are not eligible for a purge.
To request a purge send an e-mail to firstname.lastname@example.org. This creates a support ticket and you will be notified of the ticket completion. You can place two types of purge requests:
Purge of Archived Producers assumes that you changed the status of the producers you would like to be purged to Archived, one by one. Purge by Custom Criteria assumes that you come up with a condition that allows SuranceBay to find these producers for you.
This is the most accurate way of purging. First, you change the state of all producers you want to purge, one-by-one, from Active to Archived. Once you are done, send the e-mail to email@example.com indicating that you want to Purge Archived Producers in the title or the body of the e-mail.
Please note that producer archiving requires authority of the agency worker.
To archive a producer:
- Select Producers on the SureLC home screen. Once you're at the producers screen - search for the producer to remove and once located select them.
- In the right pane select Archive producer in the Actions list.
(If you archived a producer by mistake, select ACTIVATE producer to add the Producer back to your active list.)
Viewing Archived Producers
To verify the list of all Archived Producers (see the picture below):.
1. Select Producers on the SureLC home screen.
2. From the producers screen click on the filter and select Archived.
To return to the list of Active producers, click Archived Producers in the upper right hand corner of the screen, then choose All Producers from the drop-down list of available filters
Requesting the Purge
Once your agency has archived all producers ready for purging, please email firstname.lastname@example.org with a request to purge. This creates a support ticket. You will be notified of the ticket completion.
As an alternative to one-by-one archiving, you can e-mail your custom purge criteria to email@example.com. This creates a support ticket. You will be notified of the ticket completion. This is a paid service, billable at $150/hr.
Below are a couple of examples of information to provide to SuranceBay for mass removal of producers:
- Please purge all producers who have done zero contracting with my agency in the past 6 months but who were registered in the system on or before mm/dd/yyyy. (The mm/dd/yyyy can not be less than two years from the date of request).
- Please purge all producers who no longer have an active insurance license.
Q1. How many times can I purge per year?
A1. You are entitled one purge per year. Eligible purge must be at least 365 days past the last purge request.
Q2. Can I purge producers with appointment requests started, but not completed?
A2. Yes, you can, as long as the last processing of the appointment requests happened more than 24 months ago.
Q3. What happens if an agent is purged but subsequently comes back to work with my agency?
A3. A producer who was purged but subsequently comes back to your agency within a 12 month period, simply reconfirms answers to their background questions, address info, etc. If the producer is added back to your agency after 12 months of inactivity the producer must complete all portions of their profile again.
Q4. Do I have to pay to add the producer back?
A4. Yes - a new PDB Report from NIPR is pulled so there is a $3 fee to add the producer back to your agency. Also, if your agency is on the monthly subscription pricing, the producer will count towards your active producer quantity list.