What Does the Producer See When I Request Review?

Anatole T. -

Many agency workers want to know what the producer sees when the agency worker originates an appointment request. The process for the agency worker sending the request from SureLC. is:


 1. The Agency Worker sends the Request Review on the carrier-specific questions step or the final step of the appointment request in SureLC:



 2. Once the email is sent, the producer gets an email that includes the link to click to access SureLC.




2a. For producers that are logging into SureLC for the first time, they will see the SuranceBay Privacy Policy. At the bottom of the screen is a checkbox that needs to be clicked confirming that they read the policy. Once clicked, press Accept Policy to move on. (If the check box is not present at the bottom of the screen, the browser window is zoomed in too close. Zoom out the browser window and few levels and the check box will show) 



2b. Once the SuranceBay Privacy Policy is acknowledged and accepted, the SuranceBay Terms Of Use will show. As with the Privacy Policy, at the bottom of the screen is a checkbox that needs to be clicked confirming that they read the policy. Once clicked, press Accept Policy to move on. 




 3. After clicking the link in the email, the producer is taken to the web version of SureLC. The producer logs in using the last 6 digits of their SSN and date of birth. This information needs to match what shows in the producers SureLC profile on the NIPR Tab




4. Once logged in, the producer answers the appropriate misc. carrier questions, if needed, then clicks Next. The producer has to answer at least all required questions, denoted with an *, before the Next button in the upper right hand corner of the screen will activate.  ***Note: Not all appointment requests initiated by the agency on the producers behalf will include this step. Some carriers do not have any misc. questions that need to be answered.***


5. Once the Misc. Questions are answered and the producer clicks Next, he/she will be taken to a screen that shows all of the contracting paperwork.When reviewing carrier paperwork, the producer scrolls through the forms all the way to the bottom of the screen, then presses Confirm in the upper right hand corner followed by Apply My Signature.




6. Once completed the producer gets confirmation that their review completed successfully and that your agency has been notified. The producer will also have the option to download the completed contracting forms by clicking the Download button and saving the bundle to their PC.  




On Step 1 you can replace the producer's email address with your own. If you replace the producer's email address with your own and click eMail Request Link, you receive the email notification described in Step 2. You can then forward the email from your inbox to the producer's email address.

The benefits of forwarding the email are:

  • Preventing the email from being filtered to your producer's spam or junk folder because the email originates from an @surancebay.com email address.
  • You can add additional information to the producer when forwarding the Request Review email.


Once a producer has reviewed the paperwork, an email is sent to the email address designated within Agency Setup for your SureLC account. 


The video below shows what the producer must do to confirm their appointment request:





Under no circumstances are you allowed to "Confirm" the paperwork for your producers. You jeopardize your agency's ability to continue using SureLC, and you may be subjected to dealing with carriers' compliance departments. See Important Notice Regarding Carrier Review of Contracting Paperwork.



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