Why does the carrier's AML Certification of Completion form show up for some producers, but not others?

Voya electronically verifies any AML requirements that were completed through LIMRA.

If the producer completed their AMLrequirement via LIMRA and has indicated this within the Training tab of their SureLC profile, this form will NOT produce in step 5, as it's NOT needed. 

The carrier's AML certification form is only used to show how the producer completed their AML requirement, if it was completed outside LIMRA. 

Please note:  Voya requires AML training biennially based on the date the last certification was completed.