SuranceBay and American General worked hard to incorporate data-integration between SureLC and AIG's systems in order to streamline the appointment process for you and your agents. Rather than waiting on American General to manually input information for each of your agents requesting appointments, SuranceBay is now integrated with them so that this process is streamlined.
This article covers multiple topics related to this integration, including:
- SureLC auto-assignment of producer agent #'s
- PDF forms set-up within SureLC
- SureLC Request Types for which integration is enabled
- What to Expect
Part of the integration between SureLC and AIG is that SureLC auto-assigns agent #'s for your producers. On a nightly basis, you'll receive an email from SuranceBay that will show you the list of producer's for whom you've submitted contracting paperwork for during that day, along with their assigned agent #'s.
Also - please note that if you've processed a producer who is set up doing business as a business entity - then you will receive a separate agent # assigned to the business entity which differs from that of the Principal of the Business.
Auto-assignment of Agent #'s does not mean that the applicant has been approved by AIG.
PLEASE NOTE - Due to this auto-assignment of agent #'s, only the first appointment request for a producer with American General will be submitted electronically. All subsequent AG appointment requests for a producer must be emailed to the carrier or to your agency to be forwarded to the carrier per your preference. This is to prevent duplicate agent #'s from being assigned.
There is relatively little change in how you will see the PDF forms on the last step of the appointment process within SureLC. The only real difference that will see that may be different than what you're used to is that when you're processing an appointment request for a producer who is doing business as a business entity, you will now see TWO different Appointment forms.
This is intended behavior - as American General needs one form for the Principal, and a separate form for the Business Entity. SuranceBay realizes that in the normal submission (e.g. without SureLC) that they accept just one Appointment form - but with the integration, we're showing 2 separate forms because that's a requirement as part of the integration.
Currently, SureLC supports 5 different request types (see image below). However, for the integration between SureLC, integration is active ONLY FOR the following request types:
- Contract - Active
- Transfer - Active
- Add State - Not Active - submit to AIG as you normally would
- Hierarchy - Not Active - submit to AIG as you normally would
- Payment - Not Active - submit to AIG as you normally would
- You'll see a notice during the Processing Phase of SureLC an indication that the forms will be submitted electronically to the carrier.
- After processing the forms, you'll receive the merged.pdf as you normally would in your email inbox. However, the PDF forms will have a Watermark that indicates "Electonically Submitted to the Carrier. Do Not Submit." This is intended behavior because the forms as well as data are automatically transmitted directly to the carrier from SureLC.
- Once the appointment request is submitted, it will automatically be labeled as Completed and show in the producers Completed Appointments screen. To get there, go to the producers Appointments page, click on All Open in the upper left hand corner, then choose Completed.
- Please allow 48-72 business hours prior to following-up directly with the carrier on agent status in order for the integration process to run it's full cycle.
Please contact us by emailing firstname.lastname@example.org or calling us at 877-264-6888.