Cannot access SureLC Servers on a Mac OS

Stephen Vargo -

When accessing SureLC on a Mac OS, you might receive the following message:

Cannot access SureLC Servers. Please check your Internet connection. In case of working Internet please let our support know. 

 

This error occursw because your system is blocking cookies from surelc.surancebay.com.  To resolve this do the following to enable cookies for SureLC:

  1. Open Safari
  2. Choose Safari > Preferences

    screen1.jpg

  3. Choose Privacy.  
  4. In the Cookies and website data section, select Always Allow or Allow from websites I visit.  For an explanation of the options, click Help (question mark).

    screen2.jpg


Once you enable cookies you should be able to access SureLC without any trouble.  If you are still unable to access SureLC, contact SuranceBay Support at support@surancebay.com and one of our technicians will contact you to resolve this issue.

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Comments

  • Avatar
    Herb Quick

    I have the latest version of Safari (7.1.6), and the Privacy window does not look like this. The options now are: Block cookies and other website data: -From third parties and advertisers, -Always, -Never. I am going to try selecting Never temporarily, and see it I can access SureLC.