This article describes the steps to recover your Username or Password if you are unable to log in to SureLC.
1. If you do not know your username/email address that you registered with SureLC, click Password Recovery on the log in menu.
2. Next, choose Producer.
3. Next, enter SSN, DOB and resident state license number, then click Next.
4. The username/e-mail displays at the top of the screen.
Go to the SureLC log in screen and enter your password and log in to the system to continue with any business you may have. If you do not know the password associated with your email click Create New Password.
NOTE: AS A SECURITY MEASURE, PRODUCERS AND AGENCY WORKERS WILL BE REQUIRED TO RESET THEIR SURE LC PASSWORD EVERY 90 DAYS
If you do not remember the associated password for your Username you can reset it in the SureLC application yourself. First, enter the email used as your Username in the Email field and then click Password Recovery.
Producers, select I'm a producer.
Administrators, select BGA Employee.
BGA Employee, enter your username/email and follow the prompts. The system will ask you were to send your password reset code. Email or text. Once you get the code, you will enter it in the field indicated and be taken to the password creation screen.
***Please note: You may get several codes in the e-mail or text. You only need to enter the first one in order to reset your password***
Producers, enter your SSN, DOB and License Number in Resident State(or resident state license number), then click Next.
Choose Create New Password then click Next.
Next, choose where you want the Password Reset Code e-mail sent. If you no longer have access to the e-mail address the system shows as your log on e-mail, or you've completed the password recovery process, but did not get the password reset e-mail, choose to send the reset code to your cell phone as a text. Once you have made your choice, click Next.
You then get a pop up telling you that an identification code has been sent to the e-mail address/cell phone number you chose on the previous step. Click OK, then go check your e-mail.
If you don't see the reset e-mail in your inbox be sure and check your Spam/Junk folder.
Once you get the code from the e-mail, type it into the Identification Code field in SureLC, then press Next.
Next, enter the new password to use to log in for this SureLC profile. Remember to follow the password rules when developing your new password. Once complete, click Next.
If you've done everything correctly, you get a screen that tells you that you were successful reseting your SureLC password.
Click Finish to get back to the SureLC log in screen where you can use your e-mail and newly reset password to log in.
See below for a video tutorial on how to reset a SureLC password.