Producer Login & Passwords

Anatole T. -


This post describes the rules and information related to producers logging into their producer record associated with your agency's SureLC account.



Every SuranceBay BGA client is provided their own dedicated and unique URL for their producers to use to access their agency's SureLC account. 



In the example above, the dedicated SureLC URL shown is assigned to SuranceBay's INTERNAL TESTING TEAM. Do NOT use this URL - this is only for demonstration purposes. Notice that there is a "1" at the end of this URL, which denotes agency #1 and is for SuranceBay internal purposes only.


Your agency will have a separate URL that looks like:




For compliance reasons all users, including producers, must have strong passwords set up in order to access their account. The requirements are:



Additionally, note:

  1. If, as a producer, you are associated with multiple BGA clients of SuranceBay's, you cannot use the same userId (email) & password combination. You can use the same email (userId) with different passwords or you can use the same password with different email addresses.  NOTE: All producers under a single BGA must have a unique email (userId).
  2. Please ensure you are using the dedicated SureLC URL (see above) for the agency that you initiate your requests through. For example, if you work with 'ABC Agency' & 'MNOP Agency' and 'XYZ Agency' note that each one of these agencies have their own dedicated URL which you will have unique login credentials with. you must use the correct URL as well as entering your correct combination of username / password associated for that agency.



Q1. How does a producer change their login credentials (either username or password)?

A2. Login to the desired BGA client's dedicated URL and then click My Preferences. More details available by CLICKING HERE.


Q2. I forgot, or don't know, my login credentials. Can you help?

A2. Sure. CLICK HERE for more details.


For all other support questions, search for answers on our Support Home Page, email us at, or call us at 877-264-6888.






Have more questions? Submit a request