"Why is it that when a producer is trying to reset his/her password, SureLC says it can't find the producer record in the system?"
The producer may not be inputting the correct information.
When a producer clicks on the Forgot Password link on the SureLC log in screen, the system asks for two pieces of information in order to find the producer record.
The producers Social Security Number
The producers Date of Birth
*All information must be entered as noted with the National Insurance Producer Registry.
" The producers profile was found and they did go through the password reset process, but he/she never got the password reset code."
Once the profile is found, the system will prompt the producer to where he/she wants their password reset code sent to, either e-mail or text. If not received, please have producer check their spam or junk folder
THIS LINK will take you to our tutorial that shows you the entire password reset process producers go through.