"Why is it that when I go to Agency Set, the L&C Admins Tab is greyed out?"
It's because you have not been given Office Manager Access in SureLC.
When your administrative profile was created in SureLC, whomever set you up had the option to check a box labeled Office Manager. If they did not check that box, you were not granted Office Manager access to SureLCand this means you will not have access to the L&C Admins Tab.
"But I need access to the L&C Admins screen because (insert your reason here)"
Well, you will need to get someone at your agency that has Office Manager access to go into your profile and make a change for you. Follow the steps below.
- The person with Office Manager access needs to go to Agency Set Up and click on the L&C Admins Tab. (after all, they do have access right?)
- Once there, they need to click on your name, then click the Edit button. (it's in the upper right hand corner of the screen)
- On your profile, they need to put a checkmark in the box labeledOffice Manager and click Apply. (also in the upper right hand corner of the screen)
- Once done, you will need to log off, then back on to SureLC and you should now have access to the L&C Admins Tab.