Why is it that even though my agency has opted out of sending producer E&O renewal notifications, some of my producers are STILL getting them?
What you need to do here is read the E&O renewal notification the producer received.
Look at the subject line of the e-mail specifically. The subject line will tell you which agency the producer is associated with and 10 times out of 10, if you have correctly opted your agency out of the program, that agency name is NOT yours.
See, if a producer has, lets say, 2 profiles in SureLC with 2 different agency's and one agency did opt out of the E&O notification program, and the other did not, then the producer is going to get the notification from the 2nd agency.
Additionally, if the producer wants to unsubscribe from the notification program, even though agency number 2 has not opted out, he/she can simply click the "unsubscribe" link at the bottom of the E&O renewal notification.
Here is an example of what the subject line of the E&O renewal notification e-mail looks like.
"Your E&O coverage expires* in 30 days. You are receiving this message as [XYZ AGENCY'S] producer enrolled in SureApp(tm)."