I'm trying to do some contracting for my producer, but there's an error on his/her profile. It's on the Licenses Tab and says "Missing Resident State License." I can't do any contracting. What's going on?
What's going on is that according to NIPR, this producer does not have an active Resident State License. When a producer is registered in SureLC, the system goes out to NIPR (National Insurance Producer Database) and pulls in the PDB report. (Producer Database Report) That report includes a list of the producers active licenses. If one of those active licenses is not marked as a Resident State license, SureLC will show an error for that producer.
Alternatively, the PDB report includes a list of the producer inactive licenses as well. If the producers Resident State license is inactive, guess what? Error on producers profile.
With all of that said, keep this in mind. It typically takes a state DOI (Department of Insurance) 3 to 5, sometimes up to 10 business days to report new licensing information to NIPR. Once the update is done at NIPR, SureLC updates. So in essence, if a producer renewed or got a new Resident State License issued yesterday, then gets registered in SureLC today, the producer's PDB report is NOT going to reflect the new licensing information because that information has not yet been reported to NIPR.
Well, I have contracting that needs to be done and I can't wait till the state DOI gets off it's rocker and reports the information to NIPR. What do I do?
Well, you can manually add the license to the producers Licenses Tab. You will need an electronic copy of the licence to do this. PDF format is preferred. Click HERE to go to instructions on how to manually upload a license to a producers profile.
***Please Note: At this time, only agency workers have the ability to manually upload a license to a producers profile.***