The web version of SureApp utilizes Adobe Flash to run. If Flash is not installed or if there is an issue with the Flash web plugin, then SureApp will not run and you will most likely see the following:
Please ensure that Flash is properly installed by going to: https://get.adobe.com/flashplayer/
If you have Flash installed, please review the following to troubleshoot for the different web browsers you may be using. This is to ensure that the Flash web plugin is working correctly.
Internet Explorer - Internet Explorer is known to have issues integrating with Flash based programs. The simple fix for IE users is to try a different web browserr to access SureApp, like Google Chrome or Firefox. If you do not wish to use a different web browser, then please click on the gear icon in the top right corner, and choose "Manage add-Ons"
In the new window, please locate "Shockwave Flash Object" and you will need to ensure that the Status is set to "Enabled". If the Status is "Disabled", then you will need to click on "Enable" in the bottom right corner.
Now the status should be "Enabled", and the bottom right corner should say "Disable"
If the settings are set correctly, then your IE is most likely having an issue with Flash, and will need Flash to be Uninstalled/Re-Installed.
Google Chrome - Chrome no longer directly supports Flash, however still has Flash integrated into it's program. Because of this, the Flash plugin is most likely set to "Ask" or "Blocked". Please ensure that Flash is set to "Allow" in your settings. The quickest way to do this is to click on "Secure" in the address bar, and change Flash to "Allow".
Firefox - Please ensure that Flash is not being blocked. The quickest way to do this is to click on the block icon in the address bar, and choose to allow Flash to run.
Safari - If Flash is installed, SureApp should start right up. However if it does not, please uninstall/re-install Flash. When you visit SureApp after re-installing you should receive a gray screen with the following message.
When you click on "Click to use Flash", you should receive the following pop up. Choose "Use Every Time", and SureApp should run without issues.
If this guide does not resolve your issue, please contact SuranceBay via email at firstname.lastname@example.org.