Aetna Senior Supplemental Insurance (Aetna SSI) and SuranceBay worked together to make submitting contracting paperwork even easier. Effective November 2, 2018, all Contract & Transfer request types will be submitted directly to Aetna SSI after processing the request in SureLC™.
UPDATE: Effective Thursday, December 17, 2020, ALL request types will be submitted directly to Aetna SSI after being processed in SureLC. Aetna has requested this update to streamline their onboarding process and alleviate any further delays in processing requests.
ALL Requests Uploaded Electronically
Now, when you process any type of request through SureLC, you'll receive the merged.pdf form in your inbox as you normally do. However, there will now be a watermark on the PDF forms that indicate the forms have been electronically submitted to the carrier.
Contracting paperwork is submitted electronically every 5-10 minutes directly to Aetna SSI. So, upon follow-up with the carrier they should have everything to process the request shortly after you've submitted it.
This means that you should NOT forward the paperwork (email, fax, snail mail, etc.) to the carrier - they'll receive it directly from SureLC™ and they will process the request accordingly. This is designed to streamline the process for both your agency, your producers, and Aetna SSI to provide a quicker turn-around and more secure process for everyone involved.
⚠️ ALERT: ALL requests for a producer will be submitted electronically, including the initial and any subsequent requests. Aetna SSI does not accept any requests via email.
Carriers Included in the Integration
The following carriers are included in the electronic integration:
- Aetna Health Ins Co (AHIC)
- Aetna Health And Life Insurance Co (AHLIC)
- American Continental Ins Co (ACI)
- Continental Life Ins Co Of Brentwood Tennessee (CLI)
- Accendo Ins Co (ACC)
Integration is REQUIRED for Aetna
Aetna SSI does not accept requests submitted via email. Therefore, in order to use the carriers listed above in SureLC, agencies are required to submit via the integration. If your agency wishes to disable the integration for any reason, please contact:
Priya Wadhawan | Director, Broker Experience, Senior Supplemental Insurance
phone 615-807-7542 | email WadhawanP@aetna.com
Should you have any other questions, please email us at firstname.lastname@example.org or call us at 877-264-6888.