This article describes how producers can use the CE & Training page to provide proof of current training certifications and any designations they hold. Training certifications that can be added here include Anti-Money Laundering, Best Interest, Annuity, and Long Term Care state product training, AHIP Medicare, and Federally-facilitated Marketplace (FFM) training.
This page contains two tabs: Certifications and Course History. The Certifications tab allows you to add and view current training certifications. The Course History tab shows all the producers' training courses added or retrieved from various providers.
Certifications Tab
This section shows the producer's most recent training certifications according to the records added directly or retrieved automatically from various training providers. It consists of the following eight sections.
1. Training Concierge
Enter your training provider login credentials in the Training Concierge to have SureLC actively monitor your training provider accounts and retrieve your completed training course information directly from their websites. This makes it easy to keep your information up to date automatically.
Note: Your login credentials are encrypted and stored securely. This information is ONLY used to retrieve your training information for contracting with insurance carriers.
How to use the Training Concierge:
Step 1: Select the name of the training provider. In the following example, "QuestCE, Inc." was selected.
Step 2: Read the terms and enter your username and password for the training provider's website.
Step 3: Select "Retrieve Courses" to have SureLC automatically import your training information. Once imported, SureLC will continue actively monitoring and importing any new training courses completed through that provider.
Please note: If you cannot remember your password, use the link provided to be redirected to the provider's web page, where you can reset it.
2. Anti-Money Laundering
This section shows the producer's most recent AML training. When AML training is required for new carrier contract requests, producers MUST provide proof they have met this requirement by specifying the AML training they completed most recently. In the following example, the producer provided AML certification information received from Quest CE, which was completed on 8/1/2020.
Edit - Use the edit button to modify existing AML training information, such as the provider name, course name, and completion date.
Remove - Use the remove button to delete the selected training course.
Add Certification - Select to add AML training information.
Start Training - Select to access the weblinks where producers can obtain AML training from various training providers, including SuranceBay! For more information about how to obtain AML training through SuranceBay, click here.
WebCE Inc.
If you are a producer and want to obtain training through WebCE, you'll get a 20% discount when redirected from SureLC. Select the WebCE row below to access the course catalog and purchase your required courses.
Or, you can use the following web link to access your WebCE courses via SuranceBay:
https://www.webce.com/surancebay
3. Best Interest
Producers who want to sell annuity products must have best-interest training in certain states. This section allows producers to provide proof of current Best Interest training in those states.
Add Training - Select to add any current Best Interest training certifications not listed.
4. Annuity State
Annuity State product training is required for producers who want to sell annuity products in certain states. This section allows producers to prove current annuity state product training in those states. In this example, the producer is licensed in ALL the states listed below.
State Icons - Select any state icon for more information about the annuity product training requirement in that state. A green state indicates the training requirement has been met. A grey state indicates product training is not required in that state (i.e., NC/NV). A yellow state indicates the product training requirements have not been satisfied in that state.
Reciprocity - Some state product training certifications automatically cover additional states. For example, Arizona annuity product training automatically covers MA, as indicated by the following message.
Add Training - Select to add any current annuity state product training certifications that have not already been displayed.
5. LTC State
Producers who want to sell long-term care (LTC) products must complete long-term care state product training in certain states. This section allows producers to provide proof of current LTC state product training in those states.
State Icons - Select any state icon for more information about the LTC product training requirement in that state. A green state indicates the training requirement has been met, a grey state indicates product training is not required, and a yellow state indicates the LTC product training requirements have not been satisfied in that state.
Reciprocity - Some state product training certifications automatically cover additional states.
Add Training - Select to add any current LTC state product training certifications that have not already been displayed.
6. AHIP Medicare
AHIP Medicare certification is required when producers want to sell Medicare products. In the following example, the producer does not have AHIP Medicare certification.
Add Training- Select to add any AHIP Medicare training certifications that have not already been displayed.
7. Fed Marketplace
This section is used to add Federally Facilitated Marketplace training information manually. Click the "Add Training" button to add and upload proof of your FFM training course and details.
Add Training- Select to add any Fed Marketplace training certifications that have not already been displayed.
8. Designations
This section adds or confirms any professional designations producers may hold.
Select the arrow on the top right for more information and options.
SureLC automatically searches designationcheck.com for the producer's name and adds any possible matching results to the list of possible designations, displayed in yellow. Select each designation icon to see more information about that possible designation and confirm whether it matches correctly. Select Yes to confirm the designation is correct or No to remove the incorrect designation.
Click Add Designation to add any professional designations that have not already been displayed.
Course History Tab
Select the Course History tab to view all courses added or retrieved for the producer. Courses are listed from newest to oldest.
From the course history screen, users can:
1. Rescan - Used to check for updates from public sources such as Sircon and State-Based Systems (SBS). Training information is retrieved from these sites automatically.
2. Search - Locate courses by name.
3. Filter - Use the funnel icon to choose the list by course type.
4. Add - Select to add training courses that still need to be listed.
5. PDF Icon - Select to view the certification document.
6. Source link - Select the link to open the website from where the information was retrieved.
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