HealthSpring has worked with SuranceBay to integrate between SureLC and their home office system(s).  Submitting requests is easier and the turnaround time is drastically reduced for you and your producers through this automated workflow. You'll see Carrier Receipt responses and more, right in SureLC!

Supported Carriers in SureLC

• HealthSpring (Supplemental Benefits)
• HealthSpring (Medicare Advantage/PDP)

Supported Request Types for Direct Integration

• Contracts

⚠️ALERT:  At this time Transfers, Commission & Hierarchy Changes, Additional States, and Payment (EFT change requests)  will need to be sent through the carrier's site directly.  Only new Contract requests can be submitted through SureLC.  HealthSpring does not accept requests via email and at this time only accepts Transfers, Commission & Hierarchy Changes, Additional States, and Payment changes through their own site.

How It Works

On the last step in SureLC for Contract requests, you will see this message: 
"WILL BE SUBMITTED ELECTRONICALLY".

 

After you "Process" the request, you will receive an email with a PDF copy of the paperwork for your records. Please note, the PDF file that you receive will be watermarked with "Electronically sent to carrier, do not submit." 

HealthSpring will receive the contract data direct through the integration and will utilize the automated processing set up on their end.  There is nothing further that you need to do in order for HealthSpring to receive it.

Contracting paperwork is sent to HealthSpring electronically every 15 minutes everyday, seven days a week.  Once you select Process, please allow at least 15 minutes before making any changes to the request.  Changes made prior to that 15 minute window will cause the submission request to be cancelled.

Status Updates!

SuranceBay is very pleased to have worked with HealthSpring to make status updates available directly within SureLC for your review.  

You will be able to confirm the carrier's receipt of the request and upon approval the request will be marked "Completed" and an agent number will marked on the "Contracts" tab within the producers Profile.