American Home Life (AHL) and SuranceBay worked together to make submitting contracting paperwork even easier. Effective Thursday, May 5, 2022, ALL request types for AHL's MedSupp and Patriot Series FE products will be submitted directly to the carrier after being processed in SureLC. AHL requires the integration for all SureLC submissions in order to streamline their onboarding process and prevent any delays in processing requests.
ALL Requests Uploaded Electronically
When you process any type of request through SureLC, you'll receive the merged.pdf form in your inbox as you normally do. However, there will now be a watermark on the PDF forms that indicate the forms have been electronically submitted to the carrier.
Contracting paperwork is submitted electronically every 10 minutes directly to AHL. So, upon follow-up with the carrier they should have everything to process the request shortly after you've submitted it.
This means that you should NOT forward the paperwork (email, fax, snail mail, etc.) to the carrier - they'll receive it directly from SureLC™ and they will process the request accordingly. This is designed to streamline the process for both your agency, your producers, and AHL to provide a quicker turn-around and more secure process for everyone involved.
⚠️ ALERT: ALL requests for a producer will be submitted electronically, including the initial and any subsequent requests. AHL does not accept any requests via email.
Carriers Included in the Integration
The following carriers are included in the electronic integration:
- American Home Life (MedSupp/Patriot Series FE)
Please Note: this does NOT affect all products with American Home Life.....Just MedSupp and the Patriot Series FE products. All other Life & Annuity products will continue being sent via regular email through the standard carrier listed as: "American Home Life Ins Co". There are no changes for the Life & Annuity channel.
Integration is REQUIRED for American Home Life (MedSupp/Patriot Series FE)
AHL does not accept requests submitted via email. Therefore, in order to use the MedSupp/Patriot Series FE carrier in SureLC, agencies are required to submit via the integration. If your agency wishes to disable the integration for any reason, please contact:
Priya Wadhawan | Director, Broker Experience, Senior Supplemental Insurance
phone 615-807-7542 | email WadhawanP@aetna.com
Should you have any other questions, please email us at firstname.lastname@example.org or call us at 877-264-6888.