The contracting requests page is the default landing page when logging into SureLC Onboard. This page lists all contract requests at various stages of the contract submission process before being sent to the carrier for final review. These contract requests can only be sent from agencies using SureLC with access to the designated carrier. TPA/Carrier admins must review each contract request's details to ensure carrier requirements have been met. Approved requests can be released to the carrier for final review, while rejected requests will be declined.
Use the following links to learn more about the information contained in each section:
How to Review a Pending Contract Request
Pending Tab
This tab lists ALL contracting requests ready to be reviewed by the TPA/Carrier admin with the total number of pending requests. In the following example, four contract requests are ready to be reviewed. The following information is provided with each request:
The name of the agent, the name of the agency that submitted the request, the requested states for appointment, the products to be sold, the current stage of the contract request, the submission date, who the request is assigned to, and the status of the request are listed. Contract requests are listed from newest to oldest.
Status
This column shows the current state of the contracting request. Depending on where the contract is in the review process, one or more of the following status types may be shown.
Requires Review - This status is shown when a carrier requirement still needs to be reviewed.
No Issues - This status is shown when no issues are related to the information provided, and the contract request has met carrier requirements but has yet to be released to the carrier.
Rejected - This status is shown when one or more carrier requirements have been rejected. The count shows the number of items rejected.
Follow-Up - This means an agency admin needs more time to finish the contract review and has flagged the contract request to take additional time to complete the evaluation before a determination is made to accept or reject carrier requirements.
Waiting for Report - This status is shown when the system still needs to receive a background report request for screening officer review.
How to Review a Pending Contract Request
Select the producer name to open and view contract request details.
From there, admins can determine whether or not the contract request has met the carrier requirements by reviewing the information within each section. In the following example, the contract request for Rhonda Jenkins has been opened. The top section shows producer details along with the name of the agency that submitted the request and provides options to either release the request to the carrier or to decline it.
The bottom section shows the details that make up the contracting request. Select any row to expand that section to review the details. Some sections are actionable, such as E&O, FINRA, AML, Background Screening, and Compliance. Each of these sections must be reviewed and accepted or rejected. Other sections are informational (i.e., Documents).
Please Note Compliance and FINRA sections will only be shown when applicable. Additionally, ONLY screening officers can review background screening reports.
Documents
This section shows ALL of the documents that make up the contract request. Select any document to view the pdf.
E&O
This section shows the producer's errors and omissions policy information and whether or not it meets the carrier's minimum requirement. Please note that when the information provided meets the carrier requirement, "Meets Requirements" will be shown. Admins can also choose to accept or reject the provided information. A follow-up can also be set up when more time is needed before a decision can be made.
FINRA
This section shows the producer's CRD number and details on the BrokerCheck website. For more information, select the Visit BrokerCheck site link. The information must be reviewed and accepted or rejected. A follow-up can also be set up when more time is needed before a decision can be made.
Please Note: The FINRA section will ONLY be shown when applicable.
AML
This section shows the producer's most recent Anti-Money Laundering course information. Please note that when the information provided meets the carrier requirement, "Meets Requirements" will be shown. Admins can also choose to accept or reject the provided information. A follow-up can also be set up when more time is needed before a decision can be made.
Background Screening
Please note that ONLY screening officers can expand this section and review credit and criminal background report details. Office managers and agency workers will only see whether or not credit and criminal background reports have been accepted by a screening officer, as shown below. The following example shows the non-screening officer view where the screening officer has accepted the background reports:
Screening officers will expand this section to review background screening reports automatically provided by the system. These reports must be reviewed by screening officers and either accepted or rejected. To view a background report, use the view report button.
Releasing To Carrier
The Release to Carrier button will be available once ALL the carrier requirements have been reviewed and accepted. Select the button to send the contract request to the carrier for final review. Once released to the carrier, the contract request will be moved to the "At Carrier" tab.
At Carrier Tab
Contracts listed on this tab have been reviewed, approved, and released to the carrier for final review. The number to the right shows the total number of contracts at this stage.
Declined Tab
In the event that a contract request did not meet the carrier requirements it should be declined which will move it to the declined tab. Requests are declined when they have not met carrier requirements or failed the background screening. The number to the right shows the total number of contracts at this stage.
Completed Tab
Contracts listed on this page have been reviewed and approved by the carrier. The number to the right shows the total number of contracts at this stage.
For more information please contact the SuranceBay support team by sending an email to support@surancbay.com or by dialing 877-264-6888. Thank you.
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