The contracting requests page is the default landing page when logging into SureLC Onboard. This page lists all contract requests at various stages of the contract submission process before being sent on to the carrier for final review. These contract requests can only be sent from agencies using SureLC who have access to the designated carrier. The details of each contract request listed here need to be reviewed by TPA/Carrier admins to ensure carrier requirements have been met. Approved requests can be released to the carrier for final review while rejected requests will be declined.
Use the following links to learn more about the information contained in each section:
How Review a Pending Contract Request
Pending Tab
This tab lists ALL contracting requests that are ready to be reviewed by the TPA/Carrier admin with the total number of pending requests. In the following example there are 4 contract requests ready to be reviewed. The following information is provided with each request:
Name of the agent, name of the agency who submitted the request, the requested states for appointment, the products to be sold, the current stage of the contract request, submission date, who the request is assigned to and the status of the request. Contract requests are listed newest to oldest.
Status
This column shows the current state of the contracting request. One or more of the following status types may be shown depending on where the contract is in the review process.
Requires Review - This status is shown when there is a carrier requirement that has not yet been reviewed.
No Issues - This status is shown when there aren't any issues releated to the information provided and the contract request has met carrier requirements but has not been released to the carrier.
Rejected - This status is shown when one or more carrier requirements have been rejected. The count shows how many items have been rejected.
Follow Up - This means an agency admin needs more time to finish the contract review and has flagged the contract request to take additional time to complete the evaluation before a determination will be made to accept or reject carrier requirements.
Waiting for Report - This status is shown when a background report request is still pending and has not yet been received by the system for screening officer review.
How Review a Pending Contract Request
Select the producer name to open and view contract request details.
From there, admins can determine whether or not the contract request has met the carrier requirements by reviewing the information witihin each section. In the following example, the contract request for Rhonda Jenkins has been opened. The top section shows producer details along with the name of the agency who submitted the request and provides options to either release the request to the carrier or to decline the request.
The bottom section shows the details that makeup the contracting request. Select any row to expand that section to review the details. Some sections are actionable, such as E&O, FINRA, AML, Background Screening, Compliance questions. Each of these sections must be reviewed and accepted or rejected. Others sections are informational (i.e. Documents).
Please note: The Compliance questions and FINRA sections will only be shown when applicable. Additionally, ONLY screening officers can review background screening report/details.
Documents
This section shows ALL of the documents that make up the contract request. Select any document to view the pdf.
E&O
This section shows the producer's errors & omissions policy information and whether or not it meets the carrier's mininum requirement. Please note that when the information provided meets the carrier requirement "Meets Requirements" will be shown. Admins can also choose to accept or reject the provided information. A follow up can also be setup when more time is needed before a decision can be made.
FINRA
This section shows the producer's CRD number along with other details from the BrokerCheck website. For more information select the Visit BrokerCheck site link. The info must be reviewed and accepted or rejected. A follow up can also be setup when more time is needed before a decision can be made.
Please note that the FINRA section will ONLY be shown when applicable.
AML
This section shows the producers most recent Anti Money Laundering course information. Please note that when the information provided meets the carrier requirement "Meets Requirements" will be shown. Admins can also choose to accept or reject the provided information. A follow up can also be setup when more time is needed before a decision can be made.
Background Screening
Please note that ONLY screening officers will be able to expand this section and review credit and criminal background report details. Office managers and agency workers will only see whether or not credit and criminal background reports have been accepted by a screening officer as shown below. The following example shows the non-screening officer view where the background reports have been accepted by the screening officer:
Screening officers will expand this section to review background screening reports which are automatically provided by the system. These reports must be reviewed by screening officers and either be accepted or rejected. To view a background report use the view report button.
Releasing To Carrier
Once ALL the carrier requirements have been reviewed and accepted the Release to Carrier button will be available. Select the button to send the contract request to the carrier for final review. Once released to the carrier, the contract request will be moved to the At Carrier tab.
At Carrier Tab
Contracts listed on this tab have been reviewed, approved, and released to the carrier for final review. The number to the right shows the total number of contracts at this stage.
Declined Tab
In the event that a contract request did not meet the carrier requirements it should be declined which will move it to the declined tab. Requests are declined when they have not met carrier requirements or failed the background screening. The number to the right shows the total number of contracts at this stage.
Completed Tab
Contracts listed on this page have been reviewed and approved by the carrier. The number to the right shows the total number of contracts at this stage.
For more information please contact the SuranceBay support team by sending an email to support@surancbay.com or by dialing 877-264-6888. Thank you.
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