All carriers within SureLC require the producer to review contracting paperwork before affixing the producer's signatures to the PDF forms. This article provides you with more information on the Who, What, When, Where, Why, and How.
WHY CARRIER REVIEW
First - It's become apparent that as our user-base has grown and relationships with carrier partners have strengthened that having the producer review legal documents before affixing the producer's signature to these legal contracts is a necessary and crucial step. From a Compliance and Legal perspective this move is designed to combat fraud,
Second - The producer is signing legally binding documents that the carrier requires. Therefore, the producer needs the opportunity to review what he or she is signing. SuranceBay realizes that agency workers' role within an agency is to process contracting paperwork and get the producer appointed with the necessary carriers. The review shouldn't be viewed as a burden but a necessary step.
WHO CAN REVIEW CONTRACTING PAPERWORK
Producers only. Agencies should not login to review carrier contracting paperwork on behalf of their producers. Only actual producers requesting an appointment should login to review their paperwork. If anyone other than a producer logs in to review the producer's paperwork, it is considered an improper use of SureLC.
Carriers that require review often contact SuranceBay's Technical Team asking who actually confirmed the paperwork. SuranceBay logs each and every button pressed by each and every user, as well as their IP addresses. SuranceBay knows who did what from where. As part of the contract of including these carriers' contracting forms within the SureLC platform, SuranceBay must provide these carriers the requested information when asked.
WHICH CARRIERS REQUIRE REVIEW
All carriers included within SureLC require the producer to review. Of the 5 request types (Contract, Transfer, Hierarchy, Payment, and Add-State), only Contract and Transfer requests require the producer to review. Add-State, Hierarchy, and Payment request types do not require review because the forms used in these scenarios do not have the producer "sign" the form.
WHEN CAN CARRIER CONTRACTING PAPERWORK BE REVIEWED
Producers using SureLC-Web when requesting appointments for carriers that Require Review, are presented automatically with the carrier contracting paperwork to review before their request is submitted to your agency. Alternatively, you can submit Review Requests directly within SureLC to your producers if you are initiating the appointment request for one of these carriers.
WHERE CAN CARRIER CONTRACTING PAPERWORK BE REVIEWED
On any device anytime except for iPads and iPhones. Note that whomever logs in to review carrier contracting paperwork and clicks Confirm: Apply My Signature, SuranceBay automatically captures where the confirmation took place (geolocation), including the IP address, ISP provider, and other details for legal purposes.
SuranceBay will make exceptions on a per-carrier basis if the carriers' Legal and Compliance Team contacts us directly at firstname.lastname@example.org or email@example.com to indicate that producers requesting appointments with them do not have to review the contracts or paperwork to which the producer's signature is affixed.
QUESTIONS / CONCERNS
Please feel free to contact SuranceBay with any additional questions. We will be happy to share more insight into the process.