WHY CAN'T I EMAIL CONTRACTING REQUESTS DIRECTLY TO THE CARRIER FROM SURELC?
I am trying to process contracting paperwork for a producer, and I am not able to click on the "Send to: Carrier" button. It's grayed out, and doesn't let me click on the carrier checkbox option.
REASONS WHY THE CARRIER EMAIL ADDRESS IS MISSING
There are three reasons why this may happen.
The first reason is that the carrier does not accept email submissions for contracting paperwork.
- The second reason is the carrier may have several divisions assigned different email addresses for processing contracting requests. SureLC only supports one email address per carrier.
The third reason is that SuranceBay does not yet have the email address for the contracting department at the desired insurance company. You may submit the carriers' contracting department email address to email@example.com for us to update this for you.
WHAT IS THE RESOLUTION
To resolve this, you can process contracting paperwork to yourself by clicking on either the Administrator or BGA button prior to processing the request. Once the email is received forward it on to the insurance company.
This will also ensure you'll get any direct responses back if the carrier hits the REPLY button in their response.
Contracts that are sent to the carrier directly out of SureLC are sent from an unmonitored email address. If the carrier fails to read the email where responses should be sent, and hits the REPLY button, you may not get the correspondence the carrier intended to send you.
If you have an email address for a carrier that we're missing, please send an email to firstname.lastname@example.org along with the carrier name, and we'll update it accordingly.