Minimum Requirements for SureLC

Stephen Vargo -

IMPORTANT: At this time, SureLC web is only available for Producers. All Agency Workers and Sub-Agency Workers you have setup, must use the desktop version found on our Download Page.

The minimum software requirements needed to use SureLC, are:

Operating Systems:

macOS Users:

Operating System: OS X v10.9+
Memory: 4GB

Windows Users:

Operating System: 8, 10, 11
Memory: 4GB
Transport Layer Security (TLS) 1.2 support: For a full guide to ensure you are setup correctly, please Click Here


Other Program Requirements:

All Desktop Users:

  • Adobe Air 
    • Windows Users: Click Here to download Adobe Air.
    • MAC Users: Due to an update on the macOS, you can not use the most recent version of AIR.  Please Click Here for steps on installing Adobe AIR on a macOS.
  • Adobe Acrobat 9.5 or later, or Adobe Reader 9.5 or later. 

All Web Users:

As of December 22, 2020, ALL agency admins will need to use the SureLC desktop software going forward. This includes any and all agency workers and sub-agency workers that you may have set up.

The web version is only for Producers at this time.

All browsers, except Internet Explorer, can now run SureLC on the web; including Phones and Tablets.


Monitor Resolution:

SureLC was designed for a monitor with a minimum resolution of 1280 x 800. You can use a higher resolution if you desire.  

Click the following links to find directions about changing your monitor resolution.

Remember that adjusting the screen resolution also changes the size of other programs you use.  


Internet Connection Speed:

Users should have a minimum of 5 Mbps download speed and 3 Mbps upload speed. Visit to test your connection speed. 


For  further assistance, email SuranceBay at or call at 877-264-6888.


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