Jim Friend -

The Carriers page is used to enable and configure each of the carriers that your agency works with. The carriers that are set up on this page will determine which carriers will be available for producer contracting. After selecting all of the desired carriers, each carrier should be customized by setting the desired product lines, states, affiliation access, hierarchy, and compensation information. Review the information below to learn how to enable and configure your carriers. 


Selected Carriers (▶ video included)  

Available Carriers ( video included)

Carrier Setup - General Info ( video included

Carrier Setup - Product Lines ( video included)

Carrier Setup - States ( video included

Carrier Setup - Rules ( video included)  

Carrier Setup - Affiliations ( video included

Carrier Setup - Hierarchy & Commissions (▶ video included)






How to Access Carrier Setup 

Step 1: Login to your SureLC Admin account.  

Step 2: Select Carriers in the navigation menu to review your carrier list. This page is made up of two main sections, these are Selected Carriers and Available Carriers



Selected Carriers 

This page shows an alphabetical list of ALL of the carriers that have been enabled for your agency so far for contracting. To add new carriers to this list, go to the Available Carriers page. To remove a carrier from the list, use the minus button at the end of the row. To review carrier-specific settings select the carrier name.  



Available Carriers

This page shows an alphabetical list of ALL of the carriers that SuranceBay supports that have yet to be added to the SelectedCarrier list. As of this writing, SuranceBay supports more than 600 carriers. To add a new carrier to the Selected Carriers page, search for the carrier by name and then click on the plus icon at the end of the row.  



Carrier Setup - General Info 

The general info page can be used to set up your agency's writing code for the selected carrier, and carrier alias, control some features, manage how contracts are processed, and access carrier forms. 


1. Agency Code - Enter your agency writing code for the selected carrier. 

Carrier Alias - Use this field to set up an alias for the carrier name that your producers will see in the carrier list. 

2. Override GA Contact Information - Enable when you want to change the agency contact info on the contracting forms. When enabled you can choose to keep the default setting (default) or use the admin's email and contact name (logged-in user) or customize the email and contact name. 

Agency Default email is defined under Agency Settings > General info > Contact Email 


For more information about how to use this setting Click Here. 

3. Primary Carrier - You can designate a carrier as the primary carrier using this option. When enabled registered producers will be required to submit a contract request for the primary carrier BEFORE they will be able to submit any other carrier contracts. 

4. Agency Address & Agency Email - Select the checkboxes if you want to use the Agency Address or Agency Email instead of the producers. 

5. How Contracts will be sent to the Carrier - Processed contracts that are sent to the carrier can either be submitted electronically or sent to the carrier as an email with a .pdf attachment. This statement tells you how the processed contracts for the carrier will be sent. Please note that when you work with an upline and if you won't be sending processed contracts directly to the carrier you can submit a support ticket by sending an email to to request electronic submissions be disabled. Generally, this is only done when you will be sending your processed contracts to an upline. 

6. Carrier Forms - Use the Download Forms button to download ALL carrier forms as a .zip file or you can preview individual forms by clicking on the row. 


Carrier Setup - Product Lines


By default, ALL products are enabled for ALL affiliations. Use the buttons to enable or disable product lines per affiliation. 



Carrier Setup - States

By default, ALL states are enabled for the carrier. Use this page to enable or disable different states where your agency wants to do business. When states are enabled here, as long as the producer is licensed in that state they will be able to request the state for an appointment via their contract request. 



Carrier Setup - Rules


Carrier rules can be added to set up DBA overrides by carrier, product, and affiliation. The carrier rule settings will automatically apply to the appropriate producer profiles when the specified rule criteria have been met.  This is useful when you don't want to have to toggle DBA settings in producer profiles for certain carriers. Select the + Add Rule button to set up a new carrier rule.  CLICK HERE to view a full article on how to use this feature. 



Carrier Setup - Affiliations 

By default, ALL affiliations are enabled for ALL carriers. Use the affiliation checkboxes to enable or disable the carrier for each affiliation. 



Carrier Setup - Hierarchy & Commissions


Enter the desired hierarchy information into the appropriate levels. This information tells the carrier who will be involved with the contract and at what level. This entered information will be mapped to the carrier's transmittal form. The information entered into the default schedule will be auto-populated when you get to the hierarchy step within the contract request. Use the plus button to add additional compensation schedules. Review the additional details below to learn more about how to use the hierarchy page. 


1. Default Schedule - The information added to the default schedule will be loaded automatically when reviewing a contract submission for the selected carrier. This schedule should be set up as your most common schedule to save time. Please note the entered information is editable when you get to the hierarchy & compensation step during the contract review process. 

Custom Schedules - Use the plus button shown to the right to add additional named schedules. When adding a new schedule, the default schedule will be copied automatically to save time. Be sure to give the new schedule a meaningful name to make it easy to differentiate between schedules. The schedule list will be available for selection during the contract review process on the hierarchy and compensation step.  

Affiliate Schedules - Please note when using affiliations, you can add a custom hierarchy schedule with the name of the affiliation to be used as the new default schedule for members of the affiliation for the selected carrier. The name of the affiliate schedule MUST match the name of the affiliation exactly for the schedule to be applied (case sensitive).   

2. Hierarchy - Select the desired hierarchy field to add the appropriate information to that level. Once selected, the edit hierarchy window will open where you can select a producer, firm, or institution from the list. When there are other producers listed in the edit hierarchy screen who have a contract you can choose to apply some or ALL of the hierarchy used with that contract. 

If the name or firm is not listed simply enter the text into the field at the top of the page and then choose apply to update the field. Be sure to add ALL of the appropriate hierarchy information at each level along with the carrier writing code so that the data entered will be mapped to the carrier transmittal or other required form.  

3. Strict - Please note when the strict checkbox is selected hierarchy & code fields will NOT be manually editable. This selection is used to force a selection from the Edit Hierarchy list for the hierarchy level and carrier writing code.  This setting is disabled by default.   

Carrier Setup - Compensation

Enter the desired compensation level. This is what the agents will be paid commission by the carrier when applicable. This information must be entered into the value field and will be mapped over to the carrier transmittal form. Please note that you MUST use the codes provided by the carrier that represents the commission level to pay the producer. The information entered into the default schedule will be auto-populated when you get to the hierarchy step within the contract request. Use the plus button to add additional compensation schedules. 




Hierarchy & Compensation Setup Example: Banner Life 

With Banner, the information entered into the hierarchy will be mapped to the carrier transmittal form. 



Step 1: Enter the hierarchy information & codes into the appropriate fields (i.e. GA, BMGA, BEGA, or BDGA). ALL of the fields don't have to be filled out, just the ones that matter to your agency and the contract. So if you normally only fill out the GA level and code then this is what you would enter here. 


Step 2:
After selecting the field, the Edit Hierarchy window will open. By default, the full list of producers, firms, and institutions will be shown. Producers who have a contract with the selected carrier will be listed at the top. You can choose to apply contract info (name & code) or the full hierarchy from any of these contracts to add the selected info from that contract to the hierarchy. 



Applying the Full Hierarchy (Optional)

When selected a preview of the hierarchy info used for that contract will be shown. From there review the info and select Apply to update the hierarchy. 


Please note when the desired information is not shown in the list, it must be entered into the search field.  When a match is not found simply select apply to add the entered info to the hierarchy. 


Next, enter the writing code... 




Use the compensation page to enter the code that represents the level of payment that the carrier will be making to the producer for their commissions. You must speak the same language as the carrier by using their codes. If the agent is LOA (license-only agent) soliciting business for another individual or business you'll need to enter LOA or 0 depending on what the carrier expects to let them know that a commission will not be paid to the agent. 




The information entered into the hierarchy & compensation screen will be auto-populated onto the carrier transmittal form. For this example, it's the BK10 on page 2. 














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