Jim Friend -

The Carriers page is used to enable and configure each of the carriers that your agency works with. The carriers that are set up on this page will determine which carriers will be available for producer contracting. After selecting all of the desired carriers, each carrier should be customized by setting the desired product lines, states, affiliation access, hierarchy, and compensation information. Review the information below to learn how to enable and configure your carriers. 


How to Add or Remove Carriers 

Selected Carriers (▶ video included)  

Available Carriers ( video included)

Carrier Setup - General Info ( video included

Carrier Setup - Product Lines ( video included)

Carrier Setup - States ( video included

Carrier Setup - Rules ( video included)  

Carrier Setup - Affiliations ( video included

Carrier Setup - Hierarchy & Commissions (▶ video included)





How to Add or Remove Carriers 

Step 1: Log into SureLC.  

Step 2: Select Carriers in the navigation menu on the left. 


Step 3: Select Available Carriers on the top right. Use the search field to locate carriers by name. Once found, select the + button at the end of the row to activate the carrier. 


Activating a carrier only takes a single click. Once activated, the carrier will be moved to the Selected Carriers tab.


Please note: To remove a carrier from the Selected Carriers list (which will disable the carrier), click the — button at the end of the row. 





How to Access Carrier Setup 

Step 1: Log in to your SureLC Admin account.  

Step 2: Select Carriers in the navigation menu to review your carrier list. This page has two main sections: Selected Carriers and Available Carriers



Selected Carriers 

This page shows an alphabetical list of ALL of the carriers that have been enabled for your agency so far for contracting. Go to the Available Carriers page to add new carriers to this list. To remove a carrier from the list, use the minus button at the end of the row. To review carrier-specific settings, select the carrier name.  



Available Carriers

This page shows an alphabetical list of ALL of the carriers SuranceBay supports that have yet to be added to the SelectedCarrier list. As of this writing, SuranceBay supports more than 700 carriers. To add a new carrier to the Selected Carriers page, search for the carrier by name and then click on the plus icon at the end of the row.  



Carrier Setup - General Info 

The general info page can be used to set up your agency's writing code for the selected carrier and carrier alias, control some features, manage how contracts are processed, and access carrier forms. 

Carrier Setup - General Info.png

1. Agency Code - Enter your agency writing code for the selected carrier. 

Carrier Alias - Use this field to set up an alias for the carrier name your producers and admins will see in the carrier list. 

2. Override GA Contact Information - Enable this when you want to change the agency contact info on the contracting forms. When enabled, you can choose to keep the default setting (default), use the admin's email and contact name (logged-in user), or customize the email and contact name. 

Agency Default email is defined under Agency Settings > General info > Contact Email 


For more information about how to use this setting, Click Here. 

3. Primary Carrier - This option allows you to designate a carrier as the primary carrier. When enabled, registered producers must submit a contract request for the primary carrier BEFORE they can submit any other carrier contracts. 

4. Agency Address & Agency Email - Select the checkboxes to use the Agency Address or Email instead of the producers'. 

5. How Contracts will be sent to the Carrier - Processed contracts sent to the carrier can either be submitted electronically or sent to the carrier as an email with a . PDF attachment. This statement tells you how the processed contracts for the carrier will be sent. Please note that when you work with an upline and if you won't send processed contracts directly to the carrier, you can submit a support ticket by emailing to request that electronic submissions be disabled. Generally, this is only done when you send your processed contracts to an upline. 

6. Carrier Forms - Use the Download Forms button to download ALL carrier forms as a .zip file, or preview individual forms by clicking on the row. 


Carrier Setup - Product Lines


By default, ALL products are enabled for ALL affiliations. Use the buttons to enable or disable product lines per affiliation. 

Carrier Setup - Product Lines.png


Carrier Setup - States

By default, ALL states are enabled for the carrier. Use this page to enable or disable different states where your agency wants to do business. When states are enabled here, as long as the producer is licensed in that state, they will be able to request the state for an appointment via their contract request. 

Carrier Setup - States.png


Carrier Setup - Rules


Carrier rules can be added to set up DBA overrides based on carrier, product, and affiliation. When the specified rule criteria are met, the carrier rule settings will automatically apply to the appropriate producer contracts. This is useful when you don't want to toggle DBA settings in producer profiles for certain carriers. Select the + Add Rule button to set up a new carrier rule. CLICK HERE to view a full article on how to use this feature. 

Carrier Setup - Rules.png


Carrier Setup - Affiliations 

By default, ALL affiliations are enabled for ALL carriers. Use the affiliation checkboxes to enable or disable the carrier for each affiliation. 

Carrier Setup - Affiliations.png


Carrier Setup - Hierarchy & Commissions


Enter the desired hierarchy information into the appropriate level. This information tells the carrier who will be involved with the contract and at what level. This entered information will be mapped to the carrier's transmittal form. The information entered into the default schedule will auto-populate when you get to the hierarchy step within the contract request. Use the New Schedule button to add additional compensation schedules. Review the additional details below to learn more about using the hierarchy page. 

Carrier Setup - Hierarchy and Commissions.png

1. Default Schedule - The information added to the default schedule will be loaded automatically when reviewing a contract submission for the selected carrier. To save time, this schedule should be set up as your most common schedule. Please note that the entered information is editable when you get to the hierarchy and compensation step during the contract review process. 

Custom Schedules - Use the plus button shown to the right to add additional named schedules. The default schedule will be copied automatically to save time when adding a new schedule. Be sure to give the new schedule a meaningful name to make it easy to differentiate between schedules. The schedule list will be available for selection during the contract review process on the hierarchy and compensation step.  

Affiliate Schedules - Please note when using affiliations, you can add a custom hierarchy schedule with the name of the affiliation to be used as the new default schedule for members of the affiliation for the selected carrier. The affiliate schedule's name MUST match the affiliation's name exactly for the schedule to be applied (case sensitive).   

2. Hierarchy - Select the desired hierarchy field to add the appropriate information to that level. Once selected, the edit hierarchy window will open, where you can select a producer, firm, or institution from the list. When other producers listed in the edit hierarchy screen have a contract, you can choose to apply some or all of the hierarchy used with that contract. 

If the name or firm is not listed, simply enter the text into the field at the top of the page and then choose Apply to update the field. Be sure to add ALL of the appropriate hierarchy information at each level along with the carrier writing code so that the data entered will be mapped to the carrier transmittal or other required form.  

3. Strict - Please note when the strict checkbox is selected hierarchy & code fields will NOT be manually editable. This selection is used to force a selection from the Edit Hierarchy list for the hierarchy level and carrier writing code.  This setting is disabled by default.   

4. Commissions - Enter the desired compensation level. This is what the agents will be paid commission by the carrier when applicable. This information must be entered into the value field and will be mapped over to the carrier transmittal form. Please note that you MUST use the codes provided by the carrier representing the commission level to pay the producer. The information entered into the default schedule will auto-populate when you get to the hierarchy step within the contract request.  Please also note that with some carriers, multiple fields will be filled out depending on the product lines. Only the applicable fields need to be filled. 

5. Transmittal - Select the preview icon at the end of the row to see how the information entered will be populated to the carrier transmittal form. You can also preview the filled-out form during the contract review. 

6. Transmittal Questions (Prefill defaults) - If the answers to these questions will be consistent, you can prefill these options to save time during the contract review. Whatever is entered or selected here will be selected by default. Please note that the answers to these questions can be entered or modified during the contract review. 



Hierarchy & Commissions Setup Example: Banner Life 

With Banner, the information entered into the hierarchy will be mapped to the carrier transmittal form. 



Step 1: Enter the hierarchy information & codes into the appropriate fields (i.e. GA, BMGA, BEGA, or BDGA). All fields don't have to be filled out; only the fields  that matter to your agency and the contract. So, if you normally only fill out the GA level and code, then this is what you would enter here. Please note that whatever information is entered into the default schedule will automatically be loaded during the producer contract review. The information can be edited from there if needed. 

Banner example 1.png

Step 2:
After selecting the field, the Edit Hierarchy window will open. By default, the full list of producers, firms, and institutions will be shown. Producers who have a contract with the selected carrier will be listed at the top. You can choose to apply contract info (name & code) or the full hierarchy from any of these contracts to add the selected info from that contract to the hierarchy. 



Applying the Full Hierarchy (Optional)

When selected, a preview of the hierarchy info used for that contract will be shown. From there, review the info and select Apply to update the hierarchy. 


Please note when the desired information is not shown in the list, it must be entered into the search field.  When a match is not found, simply select apply to add the entered info to the hierarchy. 


Next, enter the writing code... 




Scroll down to the Commissions section to enter the code that represents the payment the carrier will make to the producer for their commissions. You must speak the same language as the carrier by using their codes. If the agent is LOA (license-only agent) soliciting business for another individual or business you'll need to enter LOA or 0 depending on what the carrier expects to let them know that a commission will not be paid to the agent. 

Compensation Example 2.png



The information entered into the hierarchy & compensation screen will be auto-populated onto the carrier transmittal form and any other required carrier forms, such as the BK10 on page 2 (as shown below). 

Filled BK 10.png

Generic Carrier Transmittal form: 

Banner Generic Transmittal form.png

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