Good idea. Please note with SureApp, which will include Agency Management Services (AMS) - changing status from "@Carrier" to "Completed" may be something that people will use more often than they do now.

Breakdown of appointment statuses within SureLC:

@Producer - Producer has started appointment process, but hasn't actually submitted the request to their agency. Alternatively, an Agency Administrator may change the status back to @Producer when it's necessary for the agency and/or carrier to obtain additional information from the producer that the carrier is requesting.

@BGA - Most often - requests that have a status of @BGA are those requests that the producer has initiated within SureLC, but the Agency Administrator has not yet processed for any reason.

@Carrier - Contracts that are processed by the Agency Administrator, EVEN WHEN the Carrier checkbox is NOT selected, are automatically updated to the status of @Carrier. Most Agency Administrators select "BGA" or "Administrator" when processing contracts. SureLC automatically changes the status to "@Carrier" because it's presumed that the Agency Administrator will forward the received merged.pdf file to the carrier's L&C department.

@Completed - These are contracts where either an agent number has been assigned, or the appointment request was denied by the carrier. Either way, it's been "Completed".

For avoidance of doubt - the notes I just made are for educational purposes only. The request to set default views within the Work-Inbox has been noted and is likely something our developers will enhance at some point.