This is a great idea!
Categorizing Uploaded Documents
When an agent uploads a document that the system cannot auto-recognize, there should be an alert message or pop-up that says “We were unable to recognize the document type for your upload. Please select document type.” And then it would force them to select a document type from the list to close the pop-up. This would ensure that uploaded documents don't sit there with an "<Unknown>" label and not get attached to appropriate paperwork.
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